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Find answers to common questions, or reach out directly.
Frequently Asked Questions
How do I show or hide g Converter quickly?
By default, the keyboard shortcut ⌥X (Option+X) toggles the converter window. You can customize this in Preferences… → General → Shortcuts.
How do I switch between Menu Bar and Window mode?
Use the keyboard shortcut ⌥D (Option+D) to detach/attach the converter, or click the detach icon in the toolbar. In Window mode, you can freely position the window.
What does the Pro upgrade include?
Pro unlocks: all 15+ unit categories, all 10 accent colors, reorder & hide categories, custom default units per category, detachable floating window, and animations (transitions & copy effects).
How do I unlock Pro with my license key?
Open g Converter, click the ⋯ button → Preferences… → General, then click 'Upgrade to Pro'. Under 'Already purchased?', paste your license key and click 'Unlock'. Your key is emailed to you right after purchase and is also shown on the confirmation page.
Can I use my Pro license on a new Mac?
Yes. Enter the same license key on the new Mac — no need to buy again. A license can be active on up to 3 Macs at a time. If you see a message that your license is already active on other Macs and that isn't right, contact us and we'll sort it out.
I paid but didn't receive my license key.
Check your spam or junk folder for an email from noreply@gramconverter.timeblimp.studio. If it isn't there, email us from the address you used at checkout and we'll resend your key.
Who handles billing and refunds?
Payments are processed by Paddle, our Merchant of Record, and your receipt comes from Paddle. Purchases are final unless required otherwise by law or granted under Paddle's Refund Policy — see our Terms of Service for details.
How do I change the accent color or font size?
Open Preferences… → Appearance. You can choose from up to 10 accent colors (3 in Standard, all 10 in Pro) and select from 4 font sizes (S/M/L/XL).
How do I set default units for a category?
Open Preferences… → Units, select a category, then use the 'From' and 'To' dropdowns to set your default conversion pair. You can also hide unused units and drag to reorder categories.
g Converter is not launching at login — how do I fix this?
Open Preferences… → General → System and enable 'Launch at login'. Also verify g Converter is allowed in System Settings → General → Login Items.
Still need help?
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